We DO NOT offer any refunds. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an exchange request along with photos of the damaged product at ecocushionpaper@gmail.com. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check with your bank account. It may take some time for your refund to be credited in your account. There is often some processing time before a refund is issued.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at ecocushionpaper@gmail.com for questions related to refunds and returns.